1. Scope
This Acceptable Use Policy ("AUP") applies to everyone who uses Mailgineer, including account holders, their mailboxes, aliases, and any email sent or received through our service. It forms part of our Terms of Service. Where this policy and the Terms conflict on matters of use, this policy governs.
2. No spam or unsolicited mail
- Do not send bulk or commercial email to recipients who did not opt in.
- Do not use purchased, scraped, or rented address lists.
- Honour unsubscribe requests promptly and accurately.
- Do not disguise or forge headers, sender addresses, or routing information.
We are glad to host marketing email. We are not able to host spam.
3. No warm-up or reputation-manipulation services
We have spent years building a sending reputation we protect carefully. Warm-up tools aim to manipulate reputation signals, and using them with our mailboxes puts the whole platform at risk by associating our IP space with senders who do not follow the rules.
Do not use warm-up services, reputation-inflation tools, or similar automation with any Mailgineer mailbox or sending IP. Mailgineer maintains your reputation for you.
4. No account farming
Account farming means using many aliases, addresses, or a catch-all to create numerous accounts on third-party platforms while pretending to be different people. It creates significant risk and has no place on a shared mail platform.
- Do not use Mailgineer mailboxes to mass-register accounts elsewhere.
- Do not operate multiple identities to evade another platform's rules, rate limits, or bans.
- Do not resell or sub-let mailboxes except under an authorised reseller agreement.
5. Other prohibited uses
Illegal or harmful activity
No use of the service for fraud, phishing, malware distribution, harassment, threats, child exploitation, or any activity that breaks the law.
Harming the platform
No attempts to breach, overload, or probe our systems, to intercept traffic that isn't yours, or to interfere with other customers' mail or reputation.
Forged or misleading identity
No impersonating another person, brand, or organisation, and no misrepresenting where mail actually comes from.
Abusive automation
No high-volume sending designed to bypass sending limits, rate limits, or spam filtering, and no abusive automation against our systems.
6. Sending limits and fair use
Every plan includes per-account and per-IP sending limits so that shared infrastructure stays fast and deliverable for everyone. These limits are published in your plan details and may be adjusted to protect the platform. If you need higher, cleaner throughput, contact us about a plan or dedicated capacity suited to your volume.
7. Reporting abuse
If you receive unwanted mail from a Mailgineer customer, or you want to report any abuse of our service, email [email protected] with the message headers if possible. We investigate every report promptly.
8. How we enforce this policy
Our goal is always to fix the problem, not to punish first. Depending on the nature and severity, we may take one or more of the following steps:
A warning and guidance, or a temporary sending hold while an issue is corrected.
Rate limiting, throttling, or suspension of the affected mailboxes or domains.
Account termination without refund, and reporting to relevant authorities where required.
Repeated or deliberate violations, or any activity that creates serious risk to the platform or other customers, may lead to immediate termination.
9. Appeals
If you believe an enforcement action was taken in error, contact [email protected] with your account details and an explanation. A real operator — not a chatbot — will review your case and respond.
10. Contact
Questions about this policy? Email [email protected] and we will help.